Privacy Policy


Introduction

Gusto Telecoms Solutions Ltd ("We") are committed to protecting and respecting your privacy and the data we hold about you.

This policy and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Who are we?

Gusto Telecoms Solutions Ltd (and its subsidiaries) is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 10 Haslemere Way, Banbury, Oxfordshire, OX16 5RW. For all data matters contact Rebecca Bains on 01295 477200 or email information@gustotelecom.com.

What data do we collect about you, for what purpose and on wheat ground we process it

When you visit our website, buy our products or use our services, we collect personal data. The ways we collect it can be categorised as follows:

  • Information you provide directly – this includes any information you send to us whether it be through the form on our website, through e-mail, text, social media messaging and posting or any other communication you have with us. For example, we ask for your contact information when you request information, sign up to newsletter, join us on social media, contact us with questions or request support.

    We process this data for the purpose of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

    This may also include any data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card or bank details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful grounds for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

    If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.

  • Information we collect automatically – we collect some information about you when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us at it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible, provide relevant content or ensure the security of our website, to maintain back ups of our website and/or databases. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

    Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why and how you can control them, take a look at our website privacy notice (link).

  • Information we may get from third parties – the majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publically available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services and to validate the personal data you provide.

Sensitive Data

We do not collect any sensitive data about you.

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with the following groups:

  • Other companies in our group who provide services to us
  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities
  • Other Third parties eg: market researchers, price comparison sites etc

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary to fulfil the purposes we collected it for including the purpose of providing the goods or services you’ve requested or to comply with legal, accounting or reporting requirements.

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, WHERE CONSENT WAS YOUR LAWFUL BASIS FOR PROCESSING THE DATA
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

You can see more about these rights at: https://ico.org.uk

You can exercise these rights at any time by sending an email to information@gustotelecom.com.

We may need to request specific information from you to help us confirm your identity and ensure your rights to access your personal data (or any other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Transfer of Data Abroad

We do not transfer personal data outside the EEA.

Automated Decision Making

We do not use any form of automated decision making in our business.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Representative Rebecca Bains on 01295 477200 or by email at information@gustotelecom.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.