Terms & Conditions - yes, that's right, the boring bit


Understanding terms and conditions is important. We also know that the legal stuff can sometimes be a bit dull, so we've tried our best to keep it as informative and as simple as possible. Remember, these terms and conditions are what you are agreeing to when you visit and use the Gusto Telecom website as well as when placing an order with us, so it's important that you do read them in full.

Ordering

You select the goods you wish to purchase from Gusto Telecom and enter your order and delivery details. When paying by card your credit card details are captured securely by Sage Pay, our Payment Service Provider (formerly Protx). You may be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer's page. Gusto Telecom securely send those credit card details to your card issuer who authorises or declines the transaction. Gusto Telecom then send the authorisation results to you to confirm the results of the transaction.

Security & Privacy

Gusto Telecom is committed to your security and privacy. We promise to keep your personal information safe and secure. We'll make sure that nobody, other than yourself, can access or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other personal details to any third party.

Gusto Telecom's Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D Secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a securely encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

Cookies

No, unfortunately not the tasty baked kind, but those small pieces of data sent from a website and stored in a user's web browser. Just like most sites on the internet nowadays, we use cookies to ensure our website works efficiently, as well as to provide general usage information to us.

Gusto Telecom aims to provide a service that members can feel secure in and enjoy fully. Importantly, we have to do this within the confines of the law. The law requires us to provide you with certain information regarding cookies. This Cookie Policy lets you know what cookies are, what types of cookies may be placed on your computer or other devices when you visit Gusto Telecom and what they are used for.

What are cookies?

A cookie is a small text file placed by an online provider on the computer or other device of visitors to their website. Cookies can collect information about visitor's habits in using that website through logging the activity of their computer or other device with respect to the site, for example when it comes to shopping.

Gusto Telecom primarily uses cookies to run the Gusto Telecom website, and to gather data to enable the improvement of the service we offer to you. Through the cookies generated when you visit our site alone, we cannot identify you as an individual.

Personal information

This Cookie Policy does not address how we deal with your personal information. On how we deal with your personal information please see our Security & Privacy Policy for more details.

Types of cookies

When you visit Gusto Telecom different types of cookies may be placed upon your computer or other device. These are:

Necessary Cookies

Necessary first-party cookies are cookies placed on your computer or other device directly by us. These are cookies needed for our websites, products and services to function properly. For example, these cookies allow you to access secure areas of our website or to use the shopping basket facility. They could include cookies such as session and persistent cookies (explained below). We use also use first party cookies to track the movement of your computer or other device through our site, for marketing and analytics purposes.

Session & Functional Cookies

The time between when you open your internet browser and close your browser is called a browser session. Session cookies are cookies that are placed onto your computer or other device during a browser session, but which expire and are normally deleted at the end of a browser session. We use session cookies for various reasons, including to track use of our site during a single browser session, and to help you to use our site more efficiently. For example, session cookies are used to remind our site that your computer or device is logged into our site.

Persistent Cookies

Persistent cookies are cookies which are placed upon your computer or other device during a browser session, but which remain upon your computer or other device after the end of that browser session. Persistent cookies allow our site to recognise your computer or other device when it is used to access our site again after a browser session has been completed and a new browser session has begun, primarily to help you quickly sign-in to our site again. Persistent cookie are also used for analytical purposes. Persistent cookies remain current for defined periods of time.

3rd Party Cookies

Lastly Gusto Telecom may use 3rd Party Cookies for Web Analytics and Reporting. These services use 3rd party cookies (cookies passed by others, not by us) to collect Non-Personal Information about your use of this site. These web analytics services may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the service's behalf.

For more information in general about cookies, visit here. Whilst we can't promise that it will be the most exciting thing you'll read today, we think it's very important that we all understand what cookies are and how they are used.

Payment Terms

When you purchase a product from Gusto Telecom, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock, This way your credit card will not be charged until your order has left the building.

Delivery Information

The United Kingdom

All of our orders a despatched for standard 2-5 delivery, free of charge. Orders received before 3pm Monday to Friday will be despatched same day. Orders placed outside these times will be despatched next working day.

Exchange Warranty & Refunds

All Gusto Telecom branded hardware products come with an Exchange Warranty so if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for a replacement of the same item.

We can provide you with a refund if a Gusto Telecom branded product is returned within 28 days from the date of dispatch. Most refunds are issued based on the payment method used at the time of purchase.

Defective Products

Because we're nice and are also delighted to say that this rarely happens, if you do find your Gusto Telecom product to be defective we'll gladly provide you with an exchange or refund. Please see ‘To return an item' below for details of how to return a defective item to us.

The Gusto Telecom Lifetime Exchange Warranty applies only to Gusto Telecom branded products (excluding batteries or products that contain a battery and have a natural shelf-life). The Gusto Telecom money back guarantee covers the cost of your Gusto Telecom product only. Gusto Telecom cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Gusto Telecom products. If you need any help, please contact us by email or give us a call.

Our Returns Policy

We know how irritating it can sometimes be when trying to return an item, and then being asked to pay for the postage. At Gusto Telecom, we try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty combined with free returns (sorry, this is UK only at the moment).

We've even got the returns label for you to print off, just get in touch via our contact page or by calling 01295 477 200and let us know why you want to return your item. We'll then send you the link for a free Returns Advice form to print out at home. Should you need to return an item from anywhere outside the UK please drop us a message and we will send you a returns label.

To Return an Item

To return an item, please enclose the Returns Advice form giving us the reason for your return, please complete this in full so that there is no delay in processing this for you. Unfortunately we cannot provide payment for any return shipping costs if you are outside of the UK. Wrap the package securely and send it to the address below. It's really important that you make sure your return is sent back to us within 30 days of Gusto's despatch. In the instance of a defective product, please provide a full description of the fault and return the defective item to us in its original box (if any), with all warranty cards, licenses, manuals and accessories.

Returns within the UK:

Get in touch via our contact page and let us know why you want to return your item. We'll then send you a link for a free Returns Advice form to print out at home.

Returns Address for UK, Europe and Rest of the World:
Returns Dept. 10 Haslemere Way, Banbury, Oxfordshire OX16 5RW. United Kingdom.
(This returns policy does not affect your statutory rights.)

To keep you informed and save you having to chase us, we'll send you an email once we've processed your return. We try our best to do this within five working days. If you have asked for a refund, we'll email you automatically so there's no need to contact us. Please allow up to 14 days, once Gusto have received your return for a refund to appear in your account, we will refund you via your original payment method (i.e Credit card or Paypal).

If you have decided that you no longer want the item and the item is not faulty please return the item in its original unopened packaging within 14 days of receiving it.

If you've asked for an exchange, we'll despatch your exchanged product to you as soon as we can, if, for any reason we are out of stock of an item, you will be given a refund. When returning items it's really important that you include the Returns Advice form with the following information, as without this we can't process your refund or replacement.

  • The delivery name you used to place the order
  • The address you used to place the order including a postcode
  • The email address you used to place the order
  • Your invoice number & date of invoice
  • Details of why you're returning the item to us with a product code and description
  • An indication of whether you'd like us to exchange the item or arrange a refund using the simple return codes on the form
  • A daytime contact telephone number (with country/area dialling codes), just in case we need to get in touch with you

Refunding Shipping Costs

UK customers can use our free Returns labels. If you do not use these labels or you are returning an item from outside the UK you are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Gusto Telecom, in which case we'll refund the shipping cost.

Gusto Telecom will not issue a refund under the following circumstances:

  • If you are returning a product from outside the UK
  • Are in the UK and don't use our free returns label
  • The product that you are returning has no fault and the reason for the return is simply that you have changed your mind

Shipping refunds will sometimes be considered at the discretion of the Customer Services department if any of the following circumstances occur:

  • You received an incorrect item
  • You received a damaged item
  • You received a defective item

We can't make any promises, each instance will be viewed on an individual basis.

Customs Information

When ordering goods from Gusto Telecom for delivery overseas, you may be subject to import duties and taxes (we know - pesky customs). Good news though - these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We're sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Gusto Telecom, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.

If your order is a gift for a lucky someone, the package is marked "Gift". As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.


We reserve the right to modify this Agreement and our Terms & Conditions at any time, and without prior notice, by posting amended terms on this website. Your continued use of the Gusto Telecom.com website and service indicates your acceptance of the amended User Agreement. Congratulations! You've made it to the end of our terms and conditions. Put your feet up and have some cake…. you deserve it.