Returns, Refunds & Product Guarantee

At Juice, we want you to be completely happy with your purchase. Whether you've changed your mind, ordered the wrong product or experienced a fault, we're here to help.

1. Changed your mind? 30-day returns

If you've purchased directly from juice.co.uk, you can request a change-of-mind return within 30 days of receiving your order.

To arrange a return:

1. Contact our Customer Services team at customerservices@juice.co.uk within 30 days of delivery.

2. Include your order number and let us know which product you'd like to return.

3. Our team will provide return instructions.

4. Send your product back within 14 days of notifying us.

Return postage: If you've changed your mind or ordered the wrong product, you'll need to cover the cost of returning it.

Product condition: Please return the product complete, with its accessories and original packaging where available.

You can open the packaging and reasonably inspect the product, just as you would in a shop. However, if the product has been handled beyond what is necessary to inspect it, we may make a deduction from your refund to reflect any reduction in its value, where permitted by law.

Any legally applicable exceptions to change-of-mind returns will be explained before purchase.

2. Received the wrong product?

If we've sent you the wrong product, we're sorry.

Contact us at customerservices@juice.co.uk, and we'll arrange an appropriate resolution.

Juice will cover reasonable return postage costs where we've supplied an incorrect product.

3. Faulty products and our one-year Juice guarantee

We stand behind the quality of our products.

Our one-year Juice guarantee covers eligible product faults arising within 12 months of purchase, subject to the guarantee terms.

If you believe your product is faulty, please contact customerservices@juice.co.uk with:

• Your order number or reasonable proof of purchase.

• The product name or a photograph of the product.

• A brief description of the problem.

• Photographs or video, where these would help us understand the fault.

Our team may ask you to complete reasonable checks to help identify the issue.

Where a fault is covered by our guarantee, Juice will cover reasonable return postage costs and arrange a resolution in accordance with the applicable guarantee terms.

Our guarantee does not ordinarily cover accidental damage, misuse or normal wear and tear. These exclusions do not affect your statutory rights.

Power banks and battery products: If your product contains a battery and you suspect a fault, please contact us before returning it. We'll provide safe-return instructions where necessary. Do not send a damaged, swollen or overheating battery through the post without approved instructions.

Your statutory rights: Our one-year guarantee is provided in addition to your legal rights and does not replace or limit them. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy under UK consumer law, including after the guarantee period has ended.

4. Warranty registration is optional

You do not need to register your Juice product to exercise your statutory rights.

Registration is also optional for our one-year Juice guarantee.

Registering your product can make future claims easier by helping us keep your purchase information on file.

If you haven't registered, you can still make a guarantee claim by providing reasonable evidence of purchase.

5. Refunds and delivery charges

Once your return has been received, or you've provided evidence of sending it back where applicable, we'll process any refund due in accordance with your legal rights.

Refunds will normally be made to your original payment method, unless otherwise agreed.

For qualifying cancellations of an entire online order, we'll also refund the original standard delivery charge. If you selected a more expensive delivery option, we only need to refund the equivalent standard delivery charge.

If you're returning only part of an order, the original delivery charge will not normally be refunded unless required by law.

Where goods have been handled beyond what is reasonably necessary to inspect them, a lawful deduction may apply.

6. Bought your Juice product from another retailer?

If you purchased your Juice product from a retailer such as Argos, Tesco or another store, your statutory consumer rights are against the retailer that sold you the product.

Please contact that retailer for assistance with your statutory remedies.

You can also contact our Customer Services team if you need product support or advice. Any additional manufacturer-guarantee service available for retailer purchases will be subject to the applicable guarantee terms.

7. How to contact us

For returns, refunds or product guarantee enquiries, please contact:

Juice Customer Services

Email: customerservices@juice.co.uk

Telephone: 01295 477 200

Please contact our team before sending a return so we can provide the correct instructions.

8. Your statutory rights

Nothing in this policy limits or excludes your statutory consumer rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our 30-day change-of-mind returns policy and one-year Juice guarantee are additional benefits and do not reduce your legal protections.