Exchange & Returns
If you purchased a product from a retailer and not our website, the retailer will be your first port of call for your return or exchange. Simply take your product back to the store where you purchased your product from with your receipt (please ensure to return to store even if you are within your 1 year warranty).
If your return falls outside of the retailers standard returns period and you still have your proof of purchase Juice is able to send you a replacement product if you have signed up to the Juice 1 year warranty. To start this process please return your product for testing using our returns label, which we will send to you via email. Once received we will test your product and once processed and deemed faulty we will despatch a replacement product to you. (Please note we are only able to send up to two replacements against any warranty sign up- we will only send if your returned product is deemed faulty). Warranty period starts from date of purchase.
Any products purchased through our Juice website direct can be replaced with no quibble if within 28 days of purchase, this product must be returned unopened and in good condition. Proof of postage must be obtained when returning, as we are unable to provide a refund without this.
The exchange warranty only applies to Juice branded products (excluding batteries or products that contain a battery and have a natural shelf-life). This money back guarantee covers the cost of your Juice product only. Juice cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Juice products. If you need any help, please contact us by email or give us a call.
Our Returns Policy
To return a Juice online purchase under the 1 year warranty please contact our customer services at: email@example.com or call 01295 477 200 and let us know why you want to return your item. You will need to provide a copy of proof of purchase and we will provide you with a returns envelope
To Return an Item
To return an item, Please return your product and the completed information card provided by our team (use the contact email above. Please provide all information- any missing information may cause delays in resolving your query.
Details on how to activate your free 1 year warranty can be found here: http://www.juice.co.uk/pages/warranty please complete this in full so that there is no delay in processing this for you. Unfortunately we cannot provide payment for any return shipping costs if you are outside of the UK. Wrap the package securely and send it to the address below.
Returns within the UK:
Returns Address for UK, Europe and Rest of the World:
Returns Dept. 10 Haslemere Way, Banbury, Oxfordshire OX16 5RW. United Kingdom.
(This returns policy does not affect your statutory rights.)
If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. Please allow up to 14 days, once Juice have received your return for a refund to appear in your account, we will refund you via your original payment method (i.e Credit card or Paypal).
If you have decided that you no longer want the item that you purchased via juice.co.uk and the item is not faulty please return the product in its original unopened packaging within 14 days of receiving it. We are not able to refund opened goods.
If you’ve asked for an exchange, we’ll despatch your exchanged product to you as soon as we can, if, for any reason we are out of stock of an item, you will asked if an alternative colour or if an alternative product is suitable, if not we can then issue a refund. When returning items it’s really important that you include the returns postcard with the following information, as without this we can’t process your refund or replacement.
The delivery name you used to place the order.
The address you used to place the order including a postcode.
The email address you used to place the order.
Your invoice number & date of invoice.
Details of why you’re returning the item to us with a product code and description.
An indication of whether you’d like us to exchange the item or arrange a refund using the simple return codes on the form.
A daytime contact telephone number (with country/area dialling codes), just in case we need to get in touch with you.
Refunding Shipping Costs
UK Juice.co.uk customers can use our returns labels, which we will email to you. If you do not use this or you are returning an item from outside the UK you are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Juice, in which case we’ll refund the shipping cost.
Juice will not issue a refund under the following circumstances:
If you are returning a product from outside the UK
Are in the UK and don’t use our free returns envelope
The product that you are returning has no fault and the reason for the return is simply that you have changed your mind
You have purchased from a store and want to return via this online system
Shipping refunds will sometimes be considered at the discretion of the Customer Services department if any of the following circumstances occur:
You received an incorrect item.
You received a damaged item.
You received a defective item.
Each instance will be viewed on an individual basis.