Terms & Conditions

Understanding terms and conditions is important. We also know that the legal stuff can sometimes be a bit dull, so we’ve tried our best to keep it as informative and as simple as possible. Remember, these terms and conditions are what you are agreeing to when you visit and use the Juice website as well as when placing an order with us, so it’s important that you do read them in full.

Ordering 

You select the goods you wish to purchase from Juice and enter your order and delivery details. When paying by card your credit card details are captured securely by Sage Pay, our Payment Service Provider (formerly Protx). You may be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer’s page. Juice securely send those credit card details to your card issuer who authorises or declines the transaction. Juice then send the authorisation results to you to confirm the results of the transaction.

Security & Privacy

Juice is committed to your security and privacy. We promise to keep your personal information safe and secure. We’ll make sure that nobody, other than yourself, can access or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other personal details to any third party.

Juice’s Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D Secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a securely encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

Cookies

Just like most sites on the internet nowadays, we use cookies to ensure our website works efficiently, as well as to provide general usage information to us.

Juice aims to provide a service that members can feel secure in and enjoy fully. Importantly, we have to do this within the confines of the law. The law requires us to provide you with certain information regarding cookies. This Cookie Policy lets you know what cookies are, what types of cookies may be placed on your computer or other devices when you visit Juice.co.uk and what they are used for.

What are cookies?
A cookie is a small text file placed by an online provider on the computer or other device of visitors to their website. Cookies can collect information about visitor’s habits in using that website through logging the activity of their computer or other device with respect to the site, for example when it comes to shopping.

Juice primarily uses cookies to run the Juice website, and to gather data to enable the improvement of the service we offer to you. Through the cookies generated when you visit our site alone, we cannot identify you as an individual.

Personal information
This Cookie Policy does not address how we deal with your personal information. On how we deal with your personal information please see our Security & Privacy Policy for more details.

Types of cookies
When you visit Juice, different types of cookies may be placed upon your computer or other device. These are:

Necessary Cookies
Necessary first-party cookies are cookies placed on your computer or other device directly by us. These are cookies needed for our websites, products and services to function properly. For example, these cookies allow you to access secure areas of our website or to use the shopping basket facility. They could include cookies such as session and persistent cookies (explained below). We use also use first party cookies to track the movement of your computer or other device through our site, for marketing and analytics purposes.

Session & Functional Cookies
The time between when you open your internet browser and close your browser is called a browser session. Session cookies are cookies that are placed onto your computer or other device during a browser session, but which expire and are normally deleted at the end of a browser session. We use session cookies for various reasons, including to track use of our site during a single browser session, and to help you to use our site more efficiently. For example, session cookies are used to remind our site that your computer or device is logged into our site.

Persistent Cookies
Persistent cookies are cookies which are placed upon your computer or other device during a browser session, but which remain upon your computer or other device after the end of that browser session. Persistent cookies allow our site to recognise your computer or other device when it is used to access our site again after a browser session has been completed and a new browser session has begun, primarily to help you quickly sign-in to our site again. Persistent cookie are also used for analytical purposes. Persistent cookies remain current for defined periods of time.

3rd Party Cookies
Lastly Juice may use 3rd Party Cookies for Web Analytics and Reporting. These services use 3rd party cookies (cookies passed by others, not by us) to collect Non-Personal Information about your use of this site. These web analytics services may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the service’s behalf.

For more information in general about cookies, visit here. Whilst we can’t promise that it will be the most exciting thing you’ll read today, we think it’s very important that we all understand what cookies are and how they are used.

Payment Terms

When you purchase a product from Juice, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock, This way your credit card will not be charged until your order has left the building.

Delivery Information

The UK
All of our orders a despatched standard delivery and free of charge over £40. We endeavour to post goods as soon as possible and when goods are available. Any orders that are a Power Bank or have a lithium Ion battery inside cannot be dispatched with Royal Mail.

Outside of the UK
A shipping charge will have to be applied when shipping to an address outside the UK to cover international shipping costs.

Returns, Refunds & Product Guarantee

Change-of-Mind Returns

For products purchased directly from www.juice.co.uk, we offer a 30-day change-of-mind returns policy.

Customers must notify us within 30 days of receiving their order and return the products within a further 14 days of notifying us.

Customers are responsible for return postage costs where they have changed their mind or ordered an incorrect product.

Products should be returned complete, with accessories and original packaging where available. Customers may reasonably inspect products before returning them. Where handling goes beyond what is necessary to inspect the product, we reserve the right to make deductions from refunds where permitted by law.

Where Juice has supplied an incorrect product, we will cover reasonable return postage costs.

Our returns policy does not affect your statutory cancellation rights, including any entitlement to a refund of standard outbound delivery charges.

Faulty Products and One-Year Juice Guarantee

Juice offers a one-year product guarantee covering eligible product faults, subject to the applicable guarantee terms.

Where a fault is covered by our guarantee, Juice will cover reasonable return postage costs and provide a resolution in accordance with the guarantee terms.

The guarantee does not ordinarily cover accidental damage, misuse or normal wear and tear. Battery-related faults may require additional safety checks and specific return instructions.

Our one-year guarantee is provided in addition to your statutory consumer rights and does not replace, restrict or limit those rights.

Warranty Registration

Product registration is optional and is not required to make a claim under our one-year Juice guarantee.

Customers may be asked to provide reasonable evidence of purchase and information about the product and reported fault.

Registration is not a condition of exercising statutory rights.

Products Purchased from Other Retailers

Where a Juice product has been purchased from a third-party retailer, such as Argos or Tesco, statutory rights relating to the sale are generally exercised against that retailer.

Any additional manufacturer-guarantee support provided directly by Juice will be subject to the applicable guarantee terms.

Further Information

For full details of our returns process, refund eligibility, delivery charges and product guarantee, please refer to our Returns & Refunds Policy.

For assistance, please contact customerservices@juice.co.uk.

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

Customs Information

When ordering goods from Juice.co.uk for delivery overseas, you may be subject to import duties and taxes. Good news though – these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We’re sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Juice, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.

If your order is a gift for a lucky someone, the package is marked “Gift”. As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.

Email Marketing

By agreeing to our terms and conditions you are giving us your permission to send you marketing emails from Juice so you can take advantage of exclusive offers and be the first to know about new Juice products. You can unsubscribe at any time via the emails. We will also use your warranty information to try and send you marketing emails we think you’ll be particularly interested in, but you’ll only get them from us, we don’t share your info with any third parties.