Understanding terms and conditions is important. We also know that the legal stuff can sometimes be a bit dull, so we’ve tried our best to keep it as informative and as simple as possible. Remember, these terms and conditions are what you are agreeing to when you visit and use the Juice website as well as when placing an order with us, so it’s important that you do read them in full.
Ordering
You select the goods you wish to purchase from Juice and enter your order and delivery details. When paying by card your credit card details are captured securely by Sage Pay, our Payment Service Provider (formerly Protx). You may be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer’s page. Juice securely send those credit card details to your card issuer who authorises or declines the transaction. Juice then send the authorisation results to you to confirm the results of the transaction.
Security & Privacy
Juice is committed to your security and privacy. We promise to keep your personal information safe and secure. We’ll make sure that nobody, other than yourself, can access or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other personal details to any third party.
Juice’s Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D Secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a securely encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.
Cookies
Just like most sites on the internet nowadays, we use cookies to ensure our website works efficiently, as well as to provide general usage information to us.
Juice aims to provide a service that members can feel secure in and enjoy fully. Importantly, we have to do this within the confines of the law. The law requires us to provide you with certain information regarding cookies. This Cookie Policy lets you know what cookies are, what types of cookies may be placed on your computer or other devices when you visit Juice.co.uk and what they are used for.
What are cookies?
A cookie is a small text file placed by an online provider on the computer or other device of visitors to their website. Cookies can collect information about visitor’s habits in using that website through logging the activity of their computer or other device with respect to the site, for example when it comes to shopping.
Juice primarily uses cookies to run the Juice website, and to gather data to enable the improvement of the service we offer to you. Through the cookies generated when you visit our site alone, we cannot identify you as an individual.
Personal information
This Cookie Policy does not address how we deal with your personal information. On how we deal with your personal information please see our Security & Privacy Policy for more details.
Types of cookies
When you visit Juice, different types of cookies may be placed upon your computer or other device. These are:
Necessary Cookies
Necessary first-party cookies are cookies placed on your computer or other device directly by us. These are cookies needed for our websites, products and services to function properly. For example, these cookies allow you to access secure areas of our website or to use the shopping basket facility. They could include cookies such as session and persistent cookies (explained below). We use also use first party cookies to track the movement of your computer or other device through our site, for marketing and analytics purposes.
Session & Functional Cookies
The time between when you open your internet browser and close your browser is called a browser session. Session cookies are cookies that are placed onto your computer or other device during a browser session, but which expire and are normally deleted at the end of a browser session. We use session cookies for various reasons, including to track use of our site during a single browser session, and to help you to use our site more efficiently. For example, session cookies are used to remind our site that your computer or device is logged into our site.
Persistent Cookies
Persistent cookies are cookies which are placed upon your computer or other device during a browser session, but which remain upon your computer or other device after the end of that browser session. Persistent cookies allow our site to recognise your computer or other device when it is used to access our site again after a browser session has been completed and a new browser session has begun, primarily to help you quickly sign-in to our site again. Persistent cookie are also used for analytical purposes. Persistent cookies remain current for defined periods of time.
3rd Party Cookies
Lastly Juice may use 3rd Party Cookies for Web Analytics and Reporting. These services use 3rd party cookies (cookies passed by others, not by us) to collect Non-Personal Information about your use of this site. These web analytics services may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the service’s behalf.
For more information in general about cookies, visit here. Whilst we can’t promise that it will be the most exciting thing you’ll read today, we think it’s very important that we all understand what cookies are and how they are used.
Payment Terms
When you purchase a product from Juice, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock, This way your credit card will not be charged until your order has left the building.
Delivery Information
The UK
All of our orders a despatched standard delivery and free of charge over £30. We endeavour to post goods as soon as possible and when goods are available. Any orders that are a Power Bank or have a lithium Ion battery inside cannot be dispatched with Royal Mail.
Outside of the UK
A shipping charge will have to be applied when shipping to an address outside the UK to cover international shipping costs.
Exchange & Returns
If you purchased a product from a retailer and not our website, the retailer will be your first port of call for your return or exchange. Simply take your product back to the store where you purchased your product from with your receipt (please ensure to return to store even if you are within your 1 year warranty).
If your return falls outside of the retailers standard returns period and you still have your proof of purchase Juice is able to send you a replacement product if you have signed up to the Juice 1 year warranty. To start this process please return your product for testing using our returns label, which we will send to you via email. Once received we will test your product and once processed and deemed faulty we will despatch a replacement product to you. (Please note we are only able to send up to two replacements against any warranty sign up- we will only send if your returned product is deemed faulty).
Any products purchased through our Juice website direct can be replaced with no quibble if within 28 days of purchase, this product must be returned unopened and in good condition. Proof of postage must be obtained when returning, as we are unable to provide a refund without this.
Defective Products
The exchange warranty only applies to Juice branded products (excluding batteries or products that contain a battery and have a natural shelf-life). This money back guarantee covers the cost of your Juice product only. Juice cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Juice products. If you need any help, please contact us by email or give us a call.
Our Returns Policy
To return a Juice online purchase under the 1 year warranty please contact our customer services at: customerservices@juice.co.uk or call 01295 477 200 and let us know why you want to return your item. You will need to provide a copy of proof of purchase and we will provide you with a returns envelope
To Return an Item
To return an item, Please return your product and the completed information card provided by our team (use the contact email above. Please provide all information- any missing information may cause delays in resolving your query.
Details on how to activate your free 1 year warranty can be found here: http://www.juice.co.uk/pages/warranty please complete this in full so that there is no delay in processing this for you. Unfortunately we cannot provide payment for any return shipping costs if you are outside of the UK. Wrap the package securely and send it to the address below.
Returns within the UK:
Returns Address for UK, Europe and Rest of the World:
Returns Dept. 10 Haslemere Way, Banbury, Oxfordshire OX16 5RW. United Kingdom.
(This returns policy does not affect your statutory rights.)
If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. Please allow up to 14 days, once Juice have received your return for a refund to appear in your account, we will refund you via your original payment method (i.e Credit card or Paypal).
If you have decided that you no longer want the item that you purchased via juice.co.uk and the item is not faulty please return the product in its original unopened packaging within 14 days of receiving it. We are not able to refund opened goods.
If you’ve asked for an exchange, we’ll despatch your exchanged product to you as soon as we can, if, for any reason we are out of stock of an item, you will asked if an alternative colour or if an alternative product is suitable, if not we can then issue a refund. When returning items it’s really important that you include the returns postcard with the following information, as without this we can’t process your refund or replacement.
The delivery name you used to place the order
The address you used to place the order including a postcode
The email address you used to place the order
Your invoice number & date of invoice
Details of why you’re returning the item to us with a product code and description
An indication of whether you’d like us to exchange the item or arrange a refund using the simple return codes on the form
A daytime contact telephone number (with country/area dialling codes), just in case we need to get in touch with you
Refunding Shipping Costs
UK Juice.co.uk customers can use our returns labels, which we will email to you. If you do not use this or you are returning an item from outside the UK you are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Juice, in which case we’ll refund the shipping cost.
Juice will not issue a refund under the following circumstances:
If you are returning a product from outside the UK
Are in the UK and don’t use our free returns envelope
The product that you are returning has no fault and the reason for the return is simply that you have changed your mind
You have purchased from a store and want to return via this online system
Shipping refunds will sometimes be considered at the discretion of the Customer Services department if any of the following circumstances occur:
You received an incorrect item
You received a damaged item
You received a defective item
Each instance will be viewed on an individual basis.
Customs Information
When ordering goods from Juice.co.uk for delivery overseas, you may be subject to import duties and taxes. Good news though – these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We’re sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Juice, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.
If your order is a gift for a lucky someone, the package is marked “Gift”. As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.
Email Marketing
By agreeing to our terms and conditions you are giving us your permission to send you marketing emails from Juice so you can take advantage of exclusive offers and be the first to know about new Juice products. You can unsubscribe at any time via the emails. We will also use your warranty information to try and send you marketing emails we think you’ll be particularly interested in, but you’ll only get them from us, we don’t share your info with any third parties.
